Privacy Policy

Last Updated: March 2025

1. Introduction

Welcome to StorySkill Hub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website storyskillhub.com and use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for our storytelling and public speaking programs
• Fill out consultation request forms
• Subscribe to our newsletter
• Contact us via email or contact forms
• Participate in our training sessions

This information may include:

• First and last name
• Email address
• Phone number
• Mailing address
• Area of interest (program preferences)
• Communication goals and objectives
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Technologies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing Cookies: Track visitors across websites to display relevant advertisements (Facebook Pixel)

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our storytelling and public speaking training services
• Communication: To respond to inquiries, send consultation confirmations, and provide customer support
• Program Management: To schedule training sessions, track student progress, and personalize coaching approaches
• Marketing: To send newsletters, promotional materials, and information about new programs (with your consent)
• Analytics: To analyze website usage, improve user experience, and optimize our services
• Legal Compliance: To comply with legal obligations and resolve disputes
• Payment Processing: To process transactions and prevent fraudulent activities
• Program Development: To understand student needs and develop relevant training content

4. Legal Bases for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal bases for processing your personal information include:

• Consent: You have given explicit consent for specific processing purposes
• Contract Performance: Processing is necessary to fulfill our service agreement with you
• Legal Obligations: Processing is required to comply with legal requirements
• Legitimate Interests: Processing serves our legitimate business interests while not overriding your rights

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (for secure transaction processing)
• Email service providers (for newsletter distribution)
• Analytics providers (Google Analytics, Facebook)
• Cloud hosting services
• Customer relationship management (CRM) platforms

These third parties are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Requests from government authorities
• Protection of our legal rights
• Prevention of fraud or security threats

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Active Students: Information retained for the duration of program enrollment plus 3 years
• Consultation Requests: Retained for 2 years from last contact
• Marketing Data: Retained until you unsubscribe or request deletion
• Financial Records: Retained for 7 years as required by law
• Website Analytics: Anonymized after 26 months (Google Analytics default)

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

7.2 GDPR Rights (EEA Residents)

If you are located in the EEA, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

7.3 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information to third parties.

7.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security updates
• Access controls and authentication measures
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other legally approved transfer mechanisms

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under 16, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms
• Partner organizations
• Resource providers
• Payment processors

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

With your consent, we may send you marketing communications about our programs, services, and special offers. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at [email protected]
• Updating your communication preferences in your account settings

Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your program enrollment or service inquiries.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated policy.

14. Contact Information

15. Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

This Privacy Policy is compliant with GDPR, CCPA, and Google Ads requirements as of the last updated date.